وظائف Nozha Beach نزهة بيتش راس سدر 

Resort Operation Manager

 Resort Operation Manager

Nozha Group " Nozha Beach Resort" is looking to hire an Operation Manager

The Operations Manager is responsible for assisting in the management and motivation of personnel with supervision to include staffing, training, Maintenance, Housekeeping, discipline, Swimming Pools, scheduling and visually monitoring performance to insure adherence to all service and productivity standards to provide guest satisfaction. Effective communication with guests and employees is required to answer questions, and provide clear direction in advising and instructing staff in details of the job. This position is also required to effectively listen to, understand, and clarify concerns and issues raised by guests and employees.

Essential Functions:

Maintain a complete knowledge of and comply with all resort/departmental policies/service procedures/standards.

Assist the Hotel Leadership Team in supporting and directing the activities of Rooms and/or F&B Divisions

Maintain complete knowledge of correct maintenance and use of equipment. 

Anticipate guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times while keeping the lines of communication between departments open to ensure the best service for the guest.

Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Maintain complete knowledge at all times of:

All hotel features/services, F&B Outlets, hours of operations

All room rates, special packages and promotions

Daily house count and expected arrivals/departures

Room availability status and rate for any given day

Review future group requests and how they may affect the operation. Prepare the operating departments for these events.

Assist in the day to day operation of Front Desk, Housekeeping, and F&B as required.

Position Requirements:

Knowledge, Skills & Abilities:

Professionalism, organization, multi-tasking, time management, good judgment, problem solving, decision-making, patients, effective written & verbal communication and excellent customer service skills are a must.

Job Location: Egypt

Only EGYPTIANS can apply

To apply kindly send your updated CV with job title "Resort Operation Manager" at the subject to
noha.mashhour.hr@gmail.com