وظائف بنك CIB مطلوب مصرفيين حديثي التخرج
Personal Banker
Qualifications
Bachelor's degree of commerce, business administration, accounting or its equivalent.
From 0- 2 years of experience.
Skills
Communication skills
Customer and service oriented
Working under pressure.
High sense of control
Excellent command of English Language.
Knowledge of all retail banking products and services is an asset
Responsibilities
Sales & Service
· Provide customers with basic information on all Bank's products/services to increase Customer awareness & ensure a high level of quality service.
· Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.
· Track customers' inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.
· Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).
· Handle customers' queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty
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