وظائف شركة Careem
Employer : Careem
Vacancy : Care Trainer
WHAT YOU'LL DO
Facilitate new hire and on-going training to call center agents for one or more programs while ensuring all agents are trained with the skill sets and knowledge bases for production. Responsible for ensuring resources are utilized efficiently, in accordance with contact center objectives and in ways that consistently promote customer quality and satisfaction.
Facilitate new hire training using curriculum provided.
Ensure all course material is prepared and available to students.
Create and maintain a learning environment conducive for all participants.
Deliver ongoing training classes to existing call center agents for new products, services, customer service skills, program changes, and market launches.
Participate in train the trainer sessions.
Assist in program development and participate in pilot sessions, where applicable.
Facilitate "nesting" component to the new hires during final week of training.
Assists the quality department in any gaps of quality assurance and 360-degree feedback.
Adjust the training material to improve performance results.
Evaluates agent call performance and asks agent to provide feedback on his/her call experience.
Modify and develop course content and delivery methods as required.
Participate in the review, evaluation and development of training delivery tools and systems.
Ability to work flexible hours around business center needs.
WHAT YOU NEED
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative. Additional qualifications include:
BA degree plus at least 2 years of equivalent work experience; or 4 years combination of education and experience.
2 years call center training experience or 2 years prior experience with delivering training in the hospitality or customer service industry.
Strong presentation skills, including the ability to present information in a clear and concise manner.
Ability to read and comprehend technical instructions, policies, and/or procedures
Excellent computer skills, including Word, Excel, and PowerPoint
Ability to react and adjust quickly in short time frames
Ability to build rapport with others at all levels of the organization
Strong verbal communication skills
Strong time management and organizational skills
Ability to motivate and engage class participants
WHAT YOU'LL GET
Competitive overall compensation package with exciting equity opportunities
Monthly performance based bonus
Health benefits
Careem credits
A rare chance to be a part of a a game changing industry and experience the opportunity to help steer the direction of the Careem story!
Vacancy : Care Trainer
WHAT YOU'LL DO
Facilitate new hire and on-going training to call center agents for one or more programs while ensuring all agents are trained with the skill sets and knowledge bases for production. Responsible for ensuring resources are utilized efficiently, in accordance with contact center objectives and in ways that consistently promote customer quality and satisfaction.
Facilitate new hire training using curriculum provided.
Ensure all course material is prepared and available to students.
Create and maintain a learning environment conducive for all participants.
Deliver ongoing training classes to existing call center agents for new products, services, customer service skills, program changes, and market launches.
Participate in train the trainer sessions.
Assist in program development and participate in pilot sessions, where applicable.
Facilitate "nesting" component to the new hires during final week of training.
Assists the quality department in any gaps of quality assurance and 360-degree feedback.
Adjust the training material to improve performance results.
Evaluates agent call performance and asks agent to provide feedback on his/her call experience.
Modify and develop course content and delivery methods as required.
Participate in the review, evaluation and development of training delivery tools and systems.
Ability to work flexible hours around business center needs.
WHAT YOU NEED
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative. Additional qualifications include:
BA degree plus at least 2 years of equivalent work experience; or 4 years combination of education and experience.
2 years call center training experience or 2 years prior experience with delivering training in the hospitality or customer service industry.
Strong presentation skills, including the ability to present information in a clear and concise manner.
Ability to read and comprehend technical instructions, policies, and/or procedures
Excellent computer skills, including Word, Excel, and PowerPoint
Ability to react and adjust quickly in short time frames
Ability to build rapport with others at all levels of the organization
Strong verbal communication skills
Strong time management and organizational skills
Ability to motivate and engage class participants
WHAT YOU'LL GET
Competitive overall compensation package with exciting equity opportunities
Monthly performance based bonus
Health benefits
Careem credits
A rare chance to be a part of a a game changing industry and experience the opportunity to help steer the direction of the Careem story!
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